Privacy Policy

Legal & Privacy This policy explains how The Retro Rolls handles information collected through this website, Meta/Facebook and Instagram campaigns, lead forms, WhatsApp Business conversations, calls and customer-support channels. Effective date: 26 August 2026 Business: Foothills Retail Private Limited, operating the consumer-facing brand The Retro Rolls. GSTIN 05AAFCF0896D1ZS. Principal place of business: S-7, SIDCUL Complex IIE-IT Park, Sahastradhara Road, Dehradun, Uttarakhand 248001. Contact: info@theretrorolls.in and +91 8868022922. 1. Scope This Privacy Policy applies to information you provide to The Retro Rolls through our website, contact forms, Meta lead forms, Facebook or Instagram campaigns, WhatsApp conversations, phone calls, franchise enquiries, ordering workflows and customer-support interactions. 2. Information we may collect Name and contact details, including mobile number and email address. Information you provide about an order, enquiry, franchise request or support issue. Delivery or preferred location information where required to fulfil a request. Messages and communication history necessary to respond to you and maintain service records. Lead-source or campaign information supplied by Meta or another advertising platform. Basic technical information such as IP address, browser/device information and website activity where needed for security, analytics or site operation. 3. How we use information Respond to customer enquiries and support requests. Process and coordinate orders, pickup or delivery requests. Respond to franchise and business enquiries. Send requested service communications through approved channels. Operate and measure advertising and lead-generation campaigns. Improve our website, menu, customer service and ordering experience. Prevent fraud, abuse, spam and security incidents. Meet applicable accounting, tax, legal and record-keeping requirements. 4. Meta Lead Ads and campaigns If you submit a Facebook or Instagram lead form, the information you enter may be made available to The Retro Rolls through Meta's advertising and lead-generation systems. We use that information for the purpose stated on the form, such as responding to your enquiry, providing information, contacting you about your request or facilitating the service you requested. We do not treat a lead-form submission as unlimited permission for unrelated marketing. 5. WhatsApp Business If you start a WhatsApp conversation or provide your number for WhatsApp communication, we may process your contact details and messages to respond to your request, provide customer support and, where appropriate and permitted, send relevant promotional messages based on the applicable consent and messaging requirements. See our WhatsApp Consent page. 6. Sharing and service providers We may share or disclose information only as reasonably necessary to operate the business, including with technology, hosting, customer-support, communications, delivery, payment, accounting or other service providers. We may also disclose information when required by law, legal process, fraud prevention or protection of rights and safety. 7. Data retention We retain information only for as long as reasonably necessary for the purpose for which it was collected, customer support, accounting, tax, legal, security, dispute resolution or other lawful requirements. When information is no longer required, we take reasonable steps to delete or anonymise it, subject to applicable retention obligations. 8. Security We use reasonable administrative, technical and organisational safeguards appropriate to the information we handle. No internet transmission or storage system can be guaranteed to be completely secure. 9. Your choices and requests You may contact us to request access to information we hold about you, correction of inaccurate information, withdrawal of consent where applicable, or deletion where retention is not required by law. Use Data Deletion for the published deletion process. 10. Marketing opt-out You can ask us to stop promotional communications at any time by emailing info@theretrorolls.in, calling +91 8868022922 or using the WhatsApp opt-out instructions. Service messages needed to complete or support a request may still be sent. 11. Cookies See our Cookie Policy. If analytics, Meta Pixel, Conversions API, remarketing or another tracking technology is added in future, this policy and the cookie information will be updated to reflect the actual implementation. 12. Children This website is not specifically directed at children. We do not knowingly request unnecessary personal information from children. 13. Changes We may update this Privacy Policy when our services, data practices or legal requirements change. The current version will remain available on this page. 14. Contact Foothills Retail Private Limited / The Retro RollsEmail: info@theretrorolls.inPhone/WhatsApp: +91 8868022922Address: S-7, SIDCUL Complex IIE-IT Park, Sahastradhara Road, Dehradun, Uttarakhand 248001.