Refund & Cancellation

Customer Policy General guidance for order cancellations, refunds and food-quality concerns. 1. Cancellation Cancellation requests should be made as soon as possible through the same channel used to place the order. Once preparation or dispatch has started, cancellation may not be possible. 2. Refunds Where a refund is approved, it will normally be processed through the applicable payment method or another mutually agreed method. Processing time may depend on the payment provider. 3. Incorrect or missing items Contact customer support promptly with the order details if an item is missing or incorrect so the issue can be reviewed and, where appropriate, corrected or compensated. 4. Food-quality concerns For a food-quality concern, contact us as soon as reasonably possible and provide order details and supporting information where available. 5. Delivery issues Delivery charges and refunds for failed deliveries may depend on the reason for the failure, the ordering channel and any third-party delivery provider involved. 6. Promotions Promotional offers may have separate conditions stated with the offer. 7. Contact Email info@theretrorolls.in or call +91 8868022922.